FAQs

Pricing Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Are there payment plans available?

There are three ways to pay for your cabin for The Southern Rock Cruise 2018. The Semi-Annual, Monthly payment plan and Standard payment plan. At the time of your reservation, you may select whichever plan you desire.

To view the details of these plans, click here

You choose the plan that best fits your needs and requirements. StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.

*All payments are non-refundable


Plus (click or tap to expand) + Q: What does the price of the Southern Rock Cruise include?

In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Royal Caribbean International Cruise are included, which includes but is not limited to meals including 24 hour room service* (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.    

* Additional late night fees may apply                                                      

The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel insurance.

Royal Caribbean does offer drink packages for this charter. Please check the Royal Caribbean site for more information.


Plus (click or tap to expand) + Q: What is StarVista LIVE's cancellation policy?

All payments made are non-refundable. StarVista LIVE strongly encourages the purchase of Travel Protection. Please inquire at the time of booking about Travel Protection, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR)*

*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of your initial trip deposit. This benefit is not available to residents of New York State.


Plus (click or tap to expand) + Q: Can I pay on any day other than the 1st of the month?

The first of the month is the only day in which payments can be made.


Plus (click or tap to expand) + Q: What do I have to do to qualify for “Alumni” status?

Anyone that has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know.

If you booked online and need your alumni discount applied to your reservation please email info@southernrockcruise.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will add your Alumni discount to your reservation. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Plus (click or tap to expand) + Q: Are there special rates for military personnel and who is eligible?

We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID.  Please email this to info@southernrockcruise.com after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Plus (click or tap to expand) + Q: If the cabin category I want to book is sold out how can I get on the Wait List?

If a particular cabin category is sold out, we encourage you to join our Wait List as we often have cancellations and cabins become available.  You can join our wait list by filling out the form online and your name will automatically be added to our Wait List.  

If cabins open up, you will periodically receive an email stating availability. These cabins will be sold to the first people who contact us to book with priority given to online bookings.  It is required that you sign up for a StarVista LIVE account so that you are ready to book online when cabins become available Due to large demand for waitlist cabins, we cannot guarantee that everyone on the waitlist will get a cabin.


Plus (click or tap to expand) + Q: Can I use my (Mariner's Society, Crown and Anchor, Captain's Club) earned perks? Can I gain points for this sailing?

Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership on a StarVista LIVE cruise. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that this is a full-ship charter.


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Itinerary Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What is the cruise itinerary?

Date Ports of Call Arrive Depart
Saturday, Jan. 20 Tampa   4:00pm
Sunday, Jan. 21 At Sea    
Monday, Jan. 22 Falmouth, Jamaica 3:00pm 12:00 Midnight
Tuesday, Jan. 23 Georgetown, Grand Cayman 12:00 Noon 8:00pm
Wednesday, Jan. 24 At Sea    
Thursday, Jan. 25 Tampa 7:00am  

For more information, please click here.


Plus (click or tap to expand) + Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?

StarVista LIVE does not provide transportation from the airport to the hotel or directly to the Pier. For those Guests staying the night before the cruise in our pre cruise-hotel listed on our website, StarVista LIVE offers luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. We will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. More information and pricing can be found here.


Plus (click or tap to expand) + Q: From Which Terminal Are We Sailing?

We typically post the departure terminal approximately 8 weeks before the sailing. Please check the booked guests page on our website approximately 8 weeks before sailing or look out for an email prior to departure for further instruction.


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Entertainment Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: How are events scheduled in the various venues and how does that affect waiting in line?

Nightly color coded shows will be held in the Pacifica Theatre, at 6:30 pm and 9:00 pm, respectively.  At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise.  The rest of the performances and events are set up in a festival environment in various venues throughout the ship. With the numerous shows and activities going on at the same time and different sized venues, it is suggested that you plan in advance what events you would like to attend and arrive as early as you can.

Get a glimpse of the 2018 Southern Rock Cruise schedule by clicking here.


Plus (click or tap to expand) + Q: Am I guaranteed access to all shows on board?

Guests have the opportunity to attend their designated color-coded shows in the Pacifica theatre.  Our main evening shows, approximately 6:30pm and 9:00pm, allow guests the chance to see the show and still be comfortably accommodated for dining in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise.

The rest of the many events are set up in a festival environment in the other places to see performances and events throughout the ship. With the numerous shows and activities going on at the same time and different sized venues, it is suggested that you plan in advance what events you would like to attend and arrive as early as you can.

Get a glimpse of the 2018 Southern Rock Cruise schedule by clicking here.


Plus (click or tap to expand) + Q: Will I have a chance to get an autograph or picture with the artists?

The cruise is a floating music festival and as such, the artist’s performances are the primary focus of the schedule and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show.  Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.

Of course with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.


Plus (click or tap to expand) + Q: Will the entertainers be on board the whole time?

Many of our artists will be on board the ship for the entire cruise.  However, there may be some cases where an artist must join us during the trip or depart early due to schedule or other commitments.  

Lynyrd Skynyrd will be making a special appearance on January 22, in Jamaica.


Plus (click or tap to expand) + Q: Where is the Lynyrd Skynyrd Show?

After months of planning with our logistics and production team and consultation with the Lynyrd Skynyrd production team, we were able to build an incredible poolside stage specially for the Lynyrd Skynyrd show on the ship while in port in Jamaica on 1/22 exclusively for our Southern Rock Cruisers!  The show will begin at 9:00 pm for all Southern Rock Cruise guests.


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Paperless Documents & Online Check-In Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Is there an easy, online option for check-in?

Royal Caribbean International has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be emailed a unique booking number approximately 8 weeks before the cruise and be directed to the Royal Caribbean site to complete your boarding documents.  This will also allow you to book on shore excursions and purchase beverage packages. By completing this process, you will minimize your time standing in lines on your departure date. Check in online.


Plus (click or tap to expand) + Q: How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?

If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled.  If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.

Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.

If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left hand side of your screen.


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Identification Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What type of identification will I need to board the ship?

For United States Citizens: A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov. Passport cards are not acceptable for this charter.

For Non-United States Citizens: You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.

Visas: Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.


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Travel Plans Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Can we book airfare and hotel reservations through StarVista LIVE?

We negotiate group rates with hotels in the area. Information on our 2018 Pre-Cruise Hotel can be found here. If you need help finding an alternate hotel, please fill out the Hotel Request Form or call our office at (844)-677-6884 and one our agents will be happy to assist with your hotel needs. Please note that hotels fill quickly as this is a busy time for the Tampa area. For help with airfare fill out the Flight Request Form.


Plus (click or tap to expand) + Q: If I am flying in, what time should I arrive in Tampa for the cruise?

If you intend to arrive on the day of the cruise, January 20, we ask that you land in Tampa no later than 12:00 PM (noon).  On the return, January 25, we recommend flights leaving no earlier than 12:00 PM (noon).  If you have further questions, please reach our Reservation Center at 844-677-6884.


Plus (click or tap to expand) + Q: How do I purchase Travel Protection?

You may purchase travel protection while placing your reservation or by calling 844-677-6884.  Travel Protection is purchased on a per person basis and is based on the amount you wish to have covered. Please note that certain preconditions mandate purchase within 14 days of your reservation to be effective.


Plus (click or tap to expand) + Q: Is there long term parking available at the pier?

Yes, Port Tampa Bay offers on-site valet parking for $95.00, and self-parking for $75.00 for five days.

Handicap parking is complimentary only if there are ADA modifications done to the vehicle such as: hand controls, extended pedals, wheelchair ramp, etc. Also, 100% Disabled Veterans with ADA license placard will receive complimentary parking.

Each additional day is $15.00 per day. For more information go to https://www.porttb.com/parking or call 813-905-5072.


Plus (click or tap to expand) + Q: Does StarVista LIVE offer any local transportation to the pier?

Yes! We offer a Cruise Hotel Service: For those Guests staying the night before the cruise in our designated pre-cruise hotel in Tampa, we provide luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Again, we will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. Call (844) 677-6884 for more information and reservations for this service.

To add Hotel Transfers to your existing reservation, simply log in to your StarVista LIVE account and add Hotel Transfers.


Plus (click or tap to expand) + Q: I am calling from outside of the U.S. how can I reach you?

For Europe, Australia & New Zealand call 313-565-8888 ext. 152 and ask about The Southern Rock Cruise.


Plus (click or tap to expand) + Q: Can I book shore excursions and beverage packages like I would on other cruises?

Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about eight weeks prior to sailing.  That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, beverage packages, restaurant reservations, spa appointments, internet packages, cabanas, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.


Plus (click or tap to expand) + Q: Are children allowed to cruise?

We do not allow anyone under 18 to sail on one of our themed cruises. Anyone over 18 but not yet 21 must share a cabin with a companion 21 or older.


Plus (click or tap to expand) + Q: What hotel is recommended for the night before the cruise?

We recommend that guests arrive a day earlier than the cruise departs if at all possible, as there may be weather related travel delays. We typically secure a limited number of rooms at a special group rate for guests on the nights leading up to the cruise. This information can be found here.

Often, hotels in the departure port city are extremely limited during this season, so we highly recommend that you reserve your hotel accommodations early.

If you are planning to arrive the day of embarkation, we highly recommend arriving before noon.


Plus (click or tap to expand) + Q: Can guests bring alcoholic beverages onboard?

StarVista LIVE abides by the applicable cruise line’s alcohol policy. Please refer to the Royal Caribbean site for the details.


Plus (click or tap to expand) + Q: Is internet service available and how much does it cost?

Each cruise line has various internet packages and you can buy one directly from them once you have your cruise line reservation number which we will send to you about 8 weeks prior to the sailing. Please refer to the Royal Caribbean Website for the details.


Plus (click or tap to expand) + Q: Can we bring bottled water and soda on board?

Guests are not allowed to bring water and soda on board. Please refer to the Royal Caribbean Website for more details.


Plus (click or tap to expand) + Q: What is the dress code in the dining room, around the pool, in the ship’s restaurants?

In keeping with the spirit of the Southern Rock Cruise, the dress code is much more relaxed than a normal cruise. We want you to be comfortable! Please note that shirts, cover-ups and footwear are required in all indoor venues and indoor dining areas. 


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Travel Protection Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What does Travel Protection offer?

Travel Protection helps protect you and your travel investment and helps provide coverage for unforeseen circumstances. Plans offer benefits for Trip Cancellation/Interruption, Baggage & Personal Effects, Accident & Sickness Medical Expense, and more. See Plan Document for complete details. Cancel for Any Reason* is an available option which allows you to cancel for any reason not covered by the plan.

*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of your initial trip deposit. This benefit is not available to residents of New York State.

The StarVista LIVE terms and conditions state that port itinerary and performance schedule are subject to change at any time.  Therefore, these reasons may not fall into covered claimable reasons for cancellation of a reservation.  As cancellation is not the only benefit the plan offers, we still encourage the purchase of Travel Protection.

If you have further specific coverage questions, we encourage you to contact our provider, Travel Insured International, at 1.800.243.3174. Also, you are welcome to review the plan details by clicking here for the Plan Document.

This document contains highlights of the plans. The plans contain insurance benefits underwritten by the United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization. Overages may vary and not all coverage is available in all jurisdictions.

 

 


Plus (click or tap to expand) + Q: How much does Travel Protection cost?

The rate for your Travel Protection plan is dependent upon your per-person trip cost.  To view your personal rate, please either access your StarVista LIVE online account or view the Travel Insured International Group Deluxe Info Sheet by clicking here for the Plan Document.  

This document contains highlights of the plans. The plans contain insurance benefits underwritten by the United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization. Coverages may vary and not all coverage is available in all jurisdictions.


Plus (click or tap to expand) + Q: How do I purchase Travel Protection?

You may purchase Travel Protection by accessing your StarVista LIVE account online or by calling (844) 677-6884.  Travel Protection is purchased on a per-person basis and is based on your per person trip cost.  Please note that Cancel for Any Reason* coverage must be purchased at the time of plan purchase and within 14 days of your deposit. Beyond that point, only Standard coverage is available. *CFAR is not available to residents of NY.


Plus (click or tap to expand) + Q: If I have not purchased Travel Protection for my cruise can I still do so?

Travel Protection may be purchased at any time but some benefits of the plan are time sensitive and beyond a certain timeframe, you may not be eligible for certain benefits. One example of this is Cancel for Any Reason*, which is not available beyond the 14 day threshold.  

PLEASE NOTE: Residents of New York state are not eligible for Cancel for Any Reason coverage, as mandated by state law. CFAR must be purchased at the time of plan purchase and within 14 days of initial trip deposit.


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Accessibility Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: I have a walking disability or other handicap, what do I do?

Guests on our 2018 sailing with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before October 31, 2017.

Click here to fill out our Special Assistance Form


Plus (click or tap to expand) + Q: Is the boat handicap accessible?

Accessibility information can be found through the Royal Caribbean website.


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Miscellaneous Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Is there a cabin that can accommodate 4 people?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.


Plus (click or tap to expand) + Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?

Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.


Plus (click or tap to expand) + Q: Can I get an upgrade?

You are welcome to select a new cabin as available.  If the cabin you would like is sold out, please contact us at 844-677-6884 and we can add your name to the Wait List. If one opens up, we will notify you by email  and you will need to book a new cabin online.  You should then call the office and your current reservation will be applied to the new upgraded booking.


Plus (click or tap to expand) + Q: Does StarVista LIVE work with Travel Agents?

StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort.  For more information visit the Travel Agent page on our website.


Plus (click or tap to expand) + Q: Where can we smoke on the ship? Can I smoke on my verandah?

For the comfort and enjoyment of our guests, this ship is designated as non-smoking; however, we recognize that some of our guests do smoke.  Therefore, we have designated curtained areas of the ship as smoking areas.

Cigarette, cigar, e-cigarette and pipe smoking is permitted on Deck 5 starboard and Deck 12 starboard.  Visible signage will be posted and ashtrays are provided for use.  Casino Royale also allows smoking.  All other interior spaces are smoke-free.

Smoking is not permitted inside any stateroom and any stateroom balcony.  Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee.

Royal Caribbean reserves the right to modify the smoking policy onboard or later the location where smoking is permissible at any time.

For more information about Royal Caribbean’s smoking policy click here.


Plus (click or tap to expand) + Q: Are guest allowed to bring medical marijuana onboard?

We do not allow guests who possess medical marijuana permits to bring marijuana onboard any of our ships.  It is only legal to use medical marijuana in the jurisdiction (state/county/city etc.) where it was prescribed.  It's a federal offense to possess it when leaving and entering the U.S. and many foreign countries.


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