FAQs

Pricing Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Are there payment plans available?

There are three ways to pay for your cabin for The Southern Rock Cruise 2019. The Semi-Annual, Monthly payment plan and Standard payment plan. At the time of your reservation, you may select whichever
plan you desire.

To view the details of these plans, click here

You choose the plan that best fits your needs and requirements. StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.

*All payments are non-refundable


Plus (click or tap to expand) + Q: What does the price of the Southern Rock Cruise include?

In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Norwegian Cruise Line Cruise are included, which includes but is not limited to meals (except for meals at the specialty restaurants), non-carbonated beverages (i.e. coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.    

The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc.), gambling, excursions, or travel insurance.

Norwegian Cruise Line  does offer drink packages for this charter. Please check the Norwegian Cruise Line site for more information.


Plus (click or tap to expand) + Q: What is StarVista LIVE's cancellation policy?

After June, 15, 2018, all payments made are non-refundable. StarVista LIVE strongly encourages the purchase of Travel Protection. Please inquire at the time of booking about Travel Protection, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR)*

*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of your initial trip deposit. This benefit is not available to residents of New York State.


Plus (click or tap to expand) + Q: Can I pay on any day other than the 1st of the month?

The first of the month is the only day in which payments can be made.


Plus (click or tap to expand) + Q: What do I have to do to qualify for “Alumni” status?

Anyone that has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know.

If you booked online and need your alumni discount applied to your reservation please email info@southernrockcruise.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will add your Alumni discount to your reservation. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Plus (click or tap to expand) + Q: Are there special rates for military personnel and who is eligible?

We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID.  Please email this to info@southernrockcruise.com after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Plus (click or tap to expand) + Q: If the cabin category I want to book is sold out how can I get on the Wait List?

If a particular cabin category is sold out, we encourage you to join our Wait List as we often have cancellations and cabins become available. You can join our wait list by filling out the form online and your name will automatically be added to our Wait List.

If cabins open up, you will periodically receive an email stating availability. These cabins will be sold to the first people who contact us to book with priority given to online bookings. It is required that you sign up for a StarVista LIVE account so that you are ready to book online when cabins become available. Due to large demand for waitlist cabins, we cannot guarantee that everyone on the waitlist will get a cabin.


Plus (click or tap to expand) + Q: Can I use my (Latitudes, Ambassador and Platinum Plus) earned perks? Can I gain points for this sailing?

Unfortunately, you cannot redeem any earned perks through your cruise line membership on a StarVista LIVE cruise. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that this is a full-ship charter.


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Itinerary Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What is the cruise itinerary?

Date Day Sail Activity Arrive Depart
6-Jan-2019 Sun Tampa, Florida   5:00 PM
7-Jan-2019 Mon At Sea    
8-Jan-2019 Tue Cozumel, Mexico 8:00 AM 11:59 PM
9-Jan-2019 Wed At Sea    
10-Jan-2019 Thu Progreso, Mexico 8:00 AM 5:00 PM
11-Jan-2019 Fri At Sea    
12-Jan-2019 Sat Tampa, Florida 7:00 AM  

For more information, please click here.


Plus (click or tap to expand) + Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?

StarVista LIVE does not provide transportation from the airport to the hotel or directly to the Pier.


Plus (click or tap to expand) + Q: From Which Terminal Are We Sailing?

We typically post the departure terminal approximately 8 weeks before the sailing. Please check the booked guests page on our website approximately 8 weeks before sailing or look out for an email prior to departure for further instruction.


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Entertainment Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: How are events scheduled in the various venues and how does that affect waiting in line?

Stardust Theater shows are color coded and will start at 6:30pm and 9:00pm, respectively. At the time of reservation, you will select your show time . This will remain your set time for the duration of the cruise. The rest of the performances and events are set up in a festival environment in various venues throughout the ship. With the numerous shows and activities going on at the same time and different sized venues, it is suggested that you plan in advance what events you would like to attend and arrive as early as you can.


Plus (click or tap to expand) + Q: Am I guaranteed access to all shows on board?

Guests have the opportunity to attend their designated color-coded shows in the Stardust Theater. At the time of reservation, you will select your show time. This will remain your set show time for the duration of the cruise. The rest of the events are set up in a festival environment in throughout the ship. 

A 2019 Southern Rock Cruise schedule will be available 30 days prior to sailing  here.


Plus (click or tap to expand) + Q: Do you schedule autograph or photo opportunities with the artists?

These events will not be formally scheduled. However, there will be many opportunities for informal interaction between the artists and guests. Some artists bring merchandise and may be available to sign with purchase at a designated event. Our desire is to provide as many performances as possible. This will limit artist availability due to sound checks, shows and other programming being our primary focus.


Plus (click or tap to expand) + Q: Will the entertainers be on board the whole time?

Many of our artists will be on board the ship for the entire cruise. However, there may be some cases where an artist must join us during the trip or depart early due to schedule or other commitments. For example, Lynyrd Skynyrd will be making a special appearance on the ship on January 8, while we are docked in Cozumel, Mexico.


Plus (click or tap to expand) + Q: Where is the Lynyrd Skynyrd Show?

Lynyrd Skynyrd  will perform one show on the Norwegian Pearl pool deck while in port in Cozumel on 1/8/19 exclusively for our Southern Rock Cruisers!  


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Paperless Documents & Online Check-In Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Is there an easy, online option for check-in?

Norwegian Cruise Line has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. We will email your booking number to you before the cruise and you will be directed to the Norwegian Cruise Lines site to complete your boarding documents. This will also allow you to book on shore excursions and purchase beverage packages. By completing this process, you will minimize your time standing in lines on your departure date. Check in online.


Plus (click or tap to expand) + Q: How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?

If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled. If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.

Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.

If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left hand side of your screen.


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Identification Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What type of identification will I need to board the ship?

All passengers must carry a valid passport book which expires at least six (6) months after the return date of the cruise.  You may continue with the reservation if you are applying for or renewing your passport, as long as you are sure you will receive it on time. Please note that passport cards, birth certificates, and driver’s licenses will not be accepted on this charter sailing. Failure to comply with the Passport Policy will result in a cancellation of your booking at no refund to you.

For more information about our passport requirements click here


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Travel Plans Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Can we book airfare and hotel reservations through StarVista LIVE?

We negotiate group rates with hotels in the area. Information on our 2019 Pre-Cruise Hotel can be found here. If you need help finding an alternate hotel, please fill out the Hotel Request Form or call our office at (844)-677-6884 and one our agents will be happy to assist with your hotel needs. Please note that hotels fill quickly as this is a busy time for the Tampa area. For help with airfare fill out the Flight Request Form.


Plus (click or tap to expand) + Q: If I am flying in, what time should I arrive in Tampa for the cruise?

If you intend to arrive on the day of the cruise, January 6, we ask that you land in Tampa no later than 12:00 PM (noon). On the return, January 12, we recommend flights leaving no earlier than 12:00 PM (noon). If you have further questions, please reach our Reservation Center at 844-677-6884.


Plus (click or tap to expand) + Q: How do I purchase Travel Protection?

You may purchase travel protection while placing your reservation or by calling 844-677-6884. Travel Protection is purchased on a per person basis and is based on the amount you wish to have covered. Please note that certain preconditions mandate purchase within 14 days of your reservation to be effective.


Plus (click or tap to expand) + Q: Is there long term parking available at the pier?

Yes, Port Tampa Bay does have long term parking available at the pier. We are currently researching pricing to provide you the lowest parking rates available. Please check back later for recommended parking during our sailing. 


Plus (click or tap to expand) + Q: I am calling from outside of the U.S. how can I reach you?

For Europe, Australia & New Zealand call 313-565-8888 ext. 152 and ask about The Southern Rock Cruise.


Plus (click or tap to expand) + Q: Can I book shore excursions and beverage packages like I would on other cruises?

Yes! We will email your booking number to you  before the cruise and you will be directed to the Norwegian Cruise Lines site to book your shore excursions and purchase beverage packages, make spa appointments, dinner reservations, internet packages, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website. Also note, if you have an onboard credit, spending completed prior to embarkation will not count towards the spending of the credit.  The onboard credit must be used onboard only.


Plus (click or tap to expand) + Q: Are children allowed to cruise?

We do not allow anyone under 18 to sail on one of our themed cruises. Anyone over 18 but not yet 21 must share a cabin with a companion
21 or older.


Plus (click or tap to expand) + Q: What hotel is recommended for the night before the cruise?

We recommend that guests arrive a day earlier than the cruise departs if at all possible, as there may be weather related travel delays. We typically secure a limited number of rooms at a special group rate for guests on the nights leading up to the cruise. This information can be found here.

Often, hotels in the departure port city are extremely limited during this season, so we highly recommend that you reserve your hotel accommodations early.

If you are planning to arrive the day of embarkation, we highly recommend arriving before noon.


Plus (click or tap to expand) + Q: Can guests bring alcoholic beverages onboard?

StarVista LIVE abides by the applicable cruise line’s alcohol policy. Please refer to the Norwegian Cruise Lines site for the details.


Plus (click or tap to expand) + Q: Is internet service available and how much does it cost?

Each cruise line has various internet packages and you can buy one directly from them once you have your cruise line reservation number which we will send to you about 8 weeks prior to the sailing. Please refer to the Norwegian Cruise Line website for the details. Also note, if you have an onboard credit, spending completed prior to embarkation will not count towards the spending of the credit.  The onboard credit must be used onboard only.


Plus (click or tap to expand) + Q: Can we bring bottled water and soda on board?

Guests are not allowed to bring water and soda on board. Please refer to the Norwegian Cruise Line Website for more details.


Plus (click or tap to expand) + Q: What is the dress code in the dining room, around the pool, in the ship’s restaurants?

In keeping with the spirit of the Southern Rock Cruise, the dress code is much more relaxed than a normal cruise. We want you to be comfortable! Please note that shirts, cover-ups and footwear are required in all indoor venues and indoor dining areas. 


Plus (click or tap to expand) + Q: Can I change my traveling companion?

You may change your traveling companion up until final payment free of charge. After final payment, there is a $150 change fee up until two weeks before sailing. Changes less than two weeks before sailing cannot be accommodated. All parties involved must be aware of the changes occurring so all guests must send an email or fax acknowledging any changes. Please send your emails to info@southernrockcruise.com or fax our office at 313-565-3621, attention Cruise Department.


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Travel Protection Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What does Travel Protection offer?

Travel Protection helps protect you and your travel investment and helps provide coverage for unforeseen circumstances. Plans offer benefits for Trip Cancellation/Interruption, Baggage & Personal Effects, Accident & Sickness Medical Expense, and more. See Plan Document for
complete details.

Cancel for Any Reason* is an available option which allows you to cancel for any reason not covered by the plan.

*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of your initial trip deposit. This benefit is not available to residents of New York State.

The StarVista LIVE terms and conditions state that port itinerary and performance schedule are subject to change at any time. Therefore, these reasons may not fall into covered claimable reasons for cancellation of a reservation. As cancellation is not the only benefit the plan offers, we still encourage the purchase of Travel Protection.

If you have further specific coverage questions, we encourage you to contact our provider, Travel Insured International, at 1-800-243-3174. Also, you are welcome to review the plan details by clicking here for the Plan Document.

This document contains highlights of the plans. The plans contain insurance benefits underwritten by the United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization. Overages may vary and not all coverage is available in all jurisdictions.


Plus (click or tap to expand) + Q: How much does Travel Protection cost?

The rate for your Travel Protection plan is dependent upon your per-person trip cost. To view your personal rate, please either access your StarVista LIVE online account or view the Travel Insured International Group Deluxe Info Sheet by clicking here for the Plan Document.

This document contains highlights of the plans. The plans contain insurance benefits underwritten by the United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization. Coverages may vary and not all coverage is available in all jurisdictions.


Plus (click or tap to expand) + Q: How do I purchase Travel Protection?

You may purchase Travel Protection by accessing your StarVista LIVE account online or by calling 844-677-6884. Travel Protection is purchased on a per-person basis and is based on your per person trip cost. Please note that Cancel for Any Reason* coverage must be purchased at the time of plan purchase and within 14 days of your deposit. Beyond that point, only Standard coverage is available.

*CFAR is not available to residents of NY.


Plus (click or tap to expand) + Q: If I have not purchased Travel Protection for my cruise can I still do so?

Travel Protection may be purchased at any time but some benefits of the plan are time sensitive and beyond a certain timeframe, you may not be eligible for certain benefits. One example of this is Cancel for Any Reason*, which is not available beyond the 14 day threshold.

PLEASE NOTE: Residents of New York state are not eligible for Cancel for Any Reason coverage, as mandated by state law. CFAR must be purchased at the time of plan purchase and within 14 days of initial trip deposit.


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Accessibility Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: I have a walking disability or other handicap, what do I do?

Guests on our 2019 sailing with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before October 31, 2018.

Click here to fill out our Special Assistance Form


Plus (click or tap to expand) + Q: Is the boat handicap accessible?

Accessibility information can be found through Norwegian
Cruise Line.


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Miscellaneous Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Is there a cabin that can accommodate 4 people?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.


Plus (click or tap to expand) + Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?

Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.


Plus (click or tap to expand) + Q: Can I get an upgrade?

You are welcome to select a new cabin as available. If the cabin you would like is sold out, please contact us at 844-677-6884 and we can add your name to the Wait List. If one opens up, we will notify you by email and you will need to book a new cabin online. You should then call the office and your current reservation will be applied to the new upgraded booking.


Plus (click or tap to expand) + Q: Does StarVista LIVE work with Travel Agents?

StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort. For more information visit the Travel Agent page on our website.


Plus (click or tap to expand) + Q: Where can we smoke on the ship? Can I smoke on my verandah?

As the health and well-being of our guests and crew is of the utmost importance, Norwegian Cruise Lines smoking policy is as follows: Guests in the Garden Villas may smoke in their private garden and on their private sun decks.

Public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so in designated areas only. If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Smoking cigarettes, electronic cigarettes, cigars and pipes is permitted in outdoor public guest spaces and open decks where designated by the ship's management based on the ship's specific characteristics and arrangement. Smoking, including electronic cigarettes, is prohibited in or near venues serving food, the jogging track, outdoor sporting venues, The Haven outdoor areas and children's pool areas. On ships with The Waterfront, smoking is permitted on the starboard side excluding any food service areas. Active Casino players may smoke cigarettes in the Casino during gaming hours. Cigarette smoking is not permitted in any other indoor venue or location.

Guests are not permitted to smoke cigarettes, e-cigarettes, cigars or pipes in their staterooms or on their balconies. Cigar and pipe smoking in staterooms and on balconies is prohibited. Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account. If cigarette burns on furniture, linens, towels or carpeting are detected; guests will be advised and charged for the damages.

Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests' perception is that we are not enforcing the No Smoking rule.

For more information about Norwegian Cruise Line’s smoking policy 
click here.


Plus (click or tap to expand) + Q: Are guest allowed to bring medical marijuana onboard?

We do not allow guests who possess medical marijuana permits to bring marijuana onboard any of our ships. It is only legal to use medical marijuana in the jurisdiction (state/county/city etc.) where it was prescribed. It's a federal offense to possess it when leaving and entering the U.S. and many foreign countries.


Plus (click or tap to expand) + Q: Is it possible to get married while onboard the cruise?

While we often conduct vow renewal ceremonies onboard our cruise, we cannot offer opportunities for wedding ceremonies at this time. Guests are welcome to choose to get married on land at a port of call during the sailing, but this is not something that StarVista LIVE or the cruise line is able to assist with. Congrats to you and yours!


Plus (click or tap to expand) + Q: What type of noise can I expect to hear from my cabin?

If your stateroom is close to one of our main venues, you may be able to hear performances. Please be advised that some performances occur past 10 PM. Cabins near stairwells, the main ding room, and the pool can also be subject to operational sound.


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