Q: Are there payment plans available?
There are three ways to pay for your cabin for the 2018 Southern Rock Cruise. Payment Plan One is our Standard Payment Plan. We also have two Payment Plans that allow our guests to s-t-r-e-t-c-h out their payments over many months. Payment Plan Two is our monthly Sail-A-Way Monthly Plan and Payment Plan Three is our Modified Sail-A-Way Quarterly Plan. At the time of your reservation, you may select whichever plan you desire.
To view the details of these plans, click here.
You choose the plan that best fits your needs and requirements. StarVista LIVE is dedicated to making the payments for cabins as guest-friendly as possible.
*All payments are non-refundable
Q: What does the price of the Southern Rock Cruise include?
In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Royal Caribbean Cruise are included, which includes but is not limited to meals (except for meals at the specialty restaurants), non-carbonated beverages (i.e. coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.
The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel protection.
StarVista LIVE, in conjunction with Royal Caribbean, will offer a selection of various non-alcoholic drink packages. Please check the Royal Caribbean site for more information.
Q: What is StarVista LIVE cancellation policy?
All payments made are non-refundable. StarVista LIVE strongly encourages the purchase of Travel Protection. Please inquire at the time of booking about Travel Protection, as certain benefits are time sensitive, including Cancel For Any Reason (CFAR)*
*CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 10 days of your initial trip deposit. This benefit is not available to residents of New York State.*
Q: Can I pay on any day other than the 1st of the month?
The first of the month is the only day in which payments can be made.
Q: What Do I Have to do to Qualify for “Alumni” status?
Anyone that has ever sailed previously on, or has an active current reservation for, a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know.
If you booked online and need your alumni discount applied to your reservation please email email@example.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE and we will add your Alumni discount to your reservation.
Q: Are There Special Rates for Military Personnel and Who is Eligible?
We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID. Please email this to firstname.lastname@example.org after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.
Q: If the cabin category I want to book is sold out how can I get on the Wait List?
If a particular cabin category is sold out, we encourage you to join our Wait List as we often have cancellations and cabins become available. You can join our wait list by filling out the form online and your name will automatically be added to our Wait List.
If the cabin category that you would like becomes available, you will receive an email stating availability. These cabins will be sold on a first-come, first-served basis, so be sure to book quickly.
Q: Can I use my (Mariner's Society, Crown and Anchor, Captain's Club) earned perks? Can I gain points for this sailing?
Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that this is a full-ship charter.
Q: Can we book airfare and hotel reservations through StarVista LIVE?
Yes we will be able to assist you with airfare. We are also in the process of negotiating group rates with several major hotels for your pre-cruise stay. Call our reservationists (844) 677-6884 for more details! Reservations will not be confirmed without your expressed consent and review.
Q: How do I purchase Travel Protection?
You may purchase Travel Protection while placing your reservation or by calling (844) 677-6884. Travel Protection is purchased on a per-person basis and is based on the amount you wish to have covered. Please note that certain preconditions mandate purchase within 10 days of your reservation to be effective.
Q: Is there long term parking available at the pier?
Yes, there is long term covered parking available near the pier check back for more information and pricing closer to sailing.
It should be: Yes, we have secured a special parking rate with Premier Cruise Parking, call 800-435-3195 refer to rate code SRC18 to get special rate of $ 9.50 per day inclusive of courtesy round-trip transport. Reservations must be made 14 days prior to departure date.
Q: Does StarVista LIVE offer any local transportation to the pier?
Yes! We offer a Cruise Hotel Service: For those Guests staying the night before the cruise in our designated pre-cruise hotel in Tampa, we provide luggage service and motor coach transportation on the day of the cruise from the hotel to the seaport. Again, we will load your baggage onto the motor coach, and then, under your watchful eye, deliver it to the porters upon arrival at the port. Call (844) 677-6884 for more information and reservations for this service.
Q: Do you have an international toll free number?
Yes, for Europe, Australia & New Zealand call 313-565-8888 ext. 152 and ask about the Southern Rock Cruise.
Q: Can I book shore excursions and beverage packages like I would on other cruises?
Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about 4-6 weeks prior to sailing. That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, beverage packages, restaurant reservations, spa appointments, internet packages, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.
Q: What is the cruise itinerary?
|Date||Ports of Call||Arrive||Depart|
|Saturday, Jan. 20||Depart Tampa||4:00pm|
|Sunday, Jan. 21||At Sea|
|Monday, Jan. 22||Falmouth, Jamaica||3:00pm||12:00 Midnight|
|Tuesday, Jan. 23||Georgetown, Grand Cayman||12:00 Noon||8:00pm|
|Wednesday, Jan. 24||At Sea|
|Thursday, Jan. 25||Arrive Tampa||7:00am|
For more information, please click here.
Q: Am I guaranteed access to all shows on board?
Everyone is guaranteed admission to one nightly show in the Pacifica Theatre and will see every one of our headliners perform. There will be two nightly shows at approximately 6:30 pm and 9:00 pm, respectively, so that we guarantee that each guest sees a show and can be comfortably accommodated for dinner in the main dining room. At the time of reservation, you will select your show time and corresponding dining time. This will remain your set time for the duration of the cruise.
The rest of the performances and events are set up in a festival environment in various venues throughout the ship. With the numerous shows and activities going on at the same time and different sized venues, it is suggested that you plan in advance what events you would like to attend and arrive as early as you can.
Q: Will the entertainers be on board the whole time?
Many of our artists will be onboard the ship for the entire cruise.
However, there may be some cases where an artist must join us during the trip or depart early due to schedule or family commitments. Lynyrd Skynyrd will be making a special appearance on January 22, in Jamaica.
Q: How are events scheduled in the various venues and how does that affect waiting in line?
Each night, we schedule shows in the Pacifica Theatre, at 6:30pm and 9:00 pm, respectively. We accommodate every guest at one of these shows. We also schedule additional performances and events in a number of other venues throughout the ship as available. We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible. Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure.
We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.
Q: Will I have a chance to get an autograph or picture with the artists?
The cruise is a floating music festival and, as such, the artist’s performances are the primary focus of the cruise and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between many of the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show. Also, a number of artists organize formal meet and greets with their fan clubs on board which provide a great way to get an autograph or picture.
Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule an informal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.
Of course with 2,000 guests, the festival nature of the cruise, the artists’ planned schedules (sound check, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.
Paperless Documents & Online Check-In
Q: Is there an easy, online option for check-in?
Royal Caribbean has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be sent a unique booking number 4-6 weeks prior to the cruise and be directed to the Royal Caribbean site to complete your boarding documents. This will also allow you to book on shore excursions and purchase beverage packages. By completing this process prior to sailing, you will minimize your time standing in lines on your departure date.
Q: What type of identification will I need to board the ship?
For United States Citizens:
A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov. Passport cards will not be accepted to meet this requirement.
For Non-United States Citizens:
You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.
Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.
Q: I have a walking disability or other handicap, what do I do?
Guests with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before October 31, 2017.
Q: Is there a cabin that can accommodate 4 people?
The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.
Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?
Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom and the cost will be doubled (this is known as the “single supplement”). If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.
Q: Can I get an upgrade?
You are welcome to select a new cabin as available. If the cabin you would like is sold out, we can add your name to a waitlist. If one opens up, you will be charged the difference in cost.
Q: I can’t go this year, but when can I book for next year?
The Southern Rock Cruise 2019 will open for public sale shortly after the 2018 cruise returns. Keep in mind that the current guests have the ability to rebook for the following year, so inventory may be limited upon return. Check back to the website often for more specific details and get on our email list to learn about any pre-sale opportunities.
Q: Are guest allowed to bring medical marijuana onboard?
We do not allow guests who possess medical marijuana permits to bring marijuana onboard any of our ships. It is only legal to use medical marijuana in the jurisdiction (state/county/city etc.) where it was prescribed. It's a federal offense to possess it when leaving and entering the U.S. and many foreign countries